In accordance with the principles of management transparency and good practices the Villa Avenida Hotel S.A. created Whistleblower Channel in accordance with Portuguese Law No. 93/2021. Click here to know more.
The Villa Avenida Hotel S.A. (V.A.H.) was established in accordance with the applicable legislation this new channel to facilitate the identification of any irregular situations or infractions, including real or potential reasonable suspicions, that have occurred or that are considered to be very likely to occur.
Complaints must be made taking into account the following areas:
- Conflict of Interest
- Consumer Protection
- Public Health
- Product Safety and Compliance
- Food Safety
- Protection of the Environment
- Protection of Privacy and Personal Data
- Network and Information Systems Security
- Inappropriate Conduct
- Discrimination or Prejudice
- Harassment (moral or sexual)
- Fraud and Corruption
- Money laundering and terrorist financing.
Who can report?
Customers, Collaborators, Service providers, contractors, subcontractors and suppliers, as well as any persons acting under their supervision and direction Owners, persons belonging to administrative, management or to fiscal or supervisory bodies of the Villa Avenida Hotel S.A., including non-executive members, volunteers and interns, paid or unpaid.
A natural person who denounces or publicly discloses an irregularity.
Whistleblower Principles and Protection
Independence, impartiality, confidentiality, data protection, secrecy and the absence of conflicts of interest in the treatment and analysis of complaints received are guaranteed.
In any case, the Whistleblower is protected against any form of retaliation, and the possibility of submitting an anonymous report is granted, under the legal terms.
Complaint Management Responsibility
Complaints will be received by the competent area of Villa Avenida Hotel S.A. which, after registration and classification, will proceed with the treatment process, including forwarding them to the responsible areas for analyzing and monitoring the process.
The treatment, investigation and taking of all the action related to the complaints received is, in accordance with the legislation, the responsibility of the Villa Avenida Hotel S.A.
Complaints can be made through the following contacts:
Telephone: 910 979 735